FAQ

Help Centre

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Everything you need to know about Astraa products, shipping, and support — all in one place.

Products

Astraa products are built from aircraft-grade 6061 aluminum alloy — the same material used in aerospace and high-performance industrial applications. This gives our products an exceptional strength-to-weight ratio, natural corrosion resistance, and that distinctive matte premium feel. We never use ABS plastic in structural components.

Our Ergonomic Aluminum Laptop Stand accommodates laptops from 11” to 17.3”. It works equally well with MacBooks, Dell XPS, ThinkPads, and Chromebooks.

Yes. All Astraa products come with a 12-month manufacturer’s warranty against defects in material and workmanship. If anything fails under normal use, we’ll replace it — no questions asked. Email us with your order number.

Orders & Payment

We accept UPI, Net Banking, Credit & Debit Cards (Visa, Mastercard, Rupay), Wallets (Paytm, PhonePe), and EMI options from select banks. All transactions are SSL-encrypted through Shopify Payments.

Orders can be modified or cancelled within 2 hours of placement. After that, they enter our fulfillment pipeline. If urgent, email us immediately at michalbusiness707@gmail.com and we’ll do our best to catch it.

Absolutely. We offer tiered discounts for bulk orders of 10+ units and work with startups, co-working spaces, and corporate teams. Contact us with your requirements for a custom quote within 24 hours.

Shipping

Standard delivery across India takes 4–7 business days. Express delivery (2–3 days) is available for select pin codes. Orders are dispatched within 24 hours of placement on business days.

International shipping is available to UAE, Singapore, UK, and USA. If your country isn’t listed at checkout, email us and we’ll try to arrange it through our logistics partners.

Returns & Refunds

We offer a 30-day no-hassle return policy. Return the product in original packaging for a full refund or exchange. Return shipping is free for defective items. A small shipping fee applies for change-of-mind returns.

Refunds are processed within 3 business days of receiving the return. Card refunds reflect in 5–7 business days. UPI and wallet refunds are typically same-day or next-day. You’ll get an email confirmation once initiated.