Terms of service
POLICY 3 — TERMS OF SERVICE
Effective Date: 12 May 2026
Business: Astraa | www.astraa.shop
Compliant with the Indian Contract Act, 1872; Consumer Protection Act, 2019; Consumer Protection (E-Commerce) Rules, 2020; and the Information Technology Act, 2000.
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● Acceptance of Terms
By accessing or using www.astraa.shop, creating an account, placing an order, or interacting with any part of this website, you agree to be legally bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, Refund & Returns Policy, and Legal Notice.
If you do not agree to these Terms, you must discontinue use of this website immediately.
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● Eligibility
• You must be at least 18 years of age or legally competent to enter into a binding contract under applicable Indian law.
• If you place an order on behalf of a business or another person, you represent that you have authority to do so.
• You agree to provide accurate and complete information when creating an account or placing an order.
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● Products and Descriptions
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability are accurate.
However:
• Minor variations in color, dimensions, packaging, or design may occur.
• Product availability is subject to change without prior notice.
• We reserve the right to modify or discontinue any product at any time.
All prices are displayed in Indian Rupees (INR) and are inclusive or exclusive of taxes as indicated at checkout.
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● Pricing and Payment
• Payment is due in full at the time of purchase unless Cash on Delivery is offered.
• We accept payment methods displayed at checkout.
• Orders are subject to payment authorization and fraud screening.
• We reserve the right to cancel orders affected by pricing errors, technical issues, or suspected fraud.
If payment is successfully collected for an order that cannot be fulfilled, an appropriate refund will be issued.
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● Order Acceptance and Cancellation
Your order constitutes an offer to purchase our products.
We may accept, reject, or cancel any order for reasons including but not limited to:
• Product unavailability
• Pricing or listing errors
• Payment authorization failure
• Suspected fraud or abuse
• Delivery restrictions
If an order is cancelled after payment, a refund will be processed to the original payment method.
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● Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery estimates are provided in good faith and are not guaranteed. We are not responsible for delays caused by courier partners or events beyond our reasonable control.
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● Returns, Refunds, and Warranty
Returns, refunds, replacements, cancellations, and warranty claims are governed by our Refund & Returns Policy.
Nothing in these Terms limits any rights you may have under applicable Indian consumer protection laws.
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● User Accounts and Security
If you create an account:
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities conducted under your account.
• You must notify us immediately if you suspect unauthorized access.
We reserve the right to suspend or terminate accounts involved in fraud, abuse, or policy violations.
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● Prohibited Conduct
You agree not to:
• Use the website for any unlawful purpose.
• Submit false or misleading information.
• Attempt unauthorized access to our systems.
• Interfere with website functionality.
• Upload malicious code.
• Scrape, copy, or exploit website content without permission.
• Infringe any intellectual property rights.
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● Intellectual Property
All website content, including logos, text, graphics, product images, layouts, and software, is owned by Astraa or its licensors and protected by applicable intellectual property laws.
Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.
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● Disclaimer of Warranties
To the fullest extent permitted by law, the website and products are provided on an "as is" and "as available" basis, except as expressly stated in our policies or required by law.
We do not guarantee uninterrupted access, error-free operation, or complete compatibility with all devices or browsers.
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● Limitation of Liability
To the fullest extent permitted by law:
• Our total liability for any claim shall not exceed the amount paid by you for the specific order giving rise to the claim.
• We are not liable for indirect, incidental, consequential, special, or punitive damages.
Nothing in these Terms excludes liability that cannot legally be excluded under Indian law.
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● Indemnification
You agree to indemnify and hold harmless Astraa and its owners, employees, contractors, affiliates, and service providers from claims, losses, liabilities, damages, and expenses arising from:
• Your misuse of the website
• Breach of these Terms
• Violation of law
• Infringement of third-party rights
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● Third-Party Services
Our website may rely on third-party providers such as Shopify, payment gateways, courier partners, analytics tools, and marketing platforms.
We are not responsible for their availability, performance, or policies.
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● Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, cyberattacks, transportation disruptions, labor disputes, or technical failures.
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● Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of India.
Subject to applicable consumer protection laws, disputes shall be subject to the jurisdiction of competent courts in India.
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● Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
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● Changes to These Terms
We may update these Terms of Service at any time.
Changes become effective immediately upon posting on this page. Continued use of the website after any update constitutes acceptance of the revised Terms.
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● Contact Information
Business Name: Astraa
Website: www.astraa.shop
Email: michalbusiness707@gmail.com
Customer Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
Typical Response Time: Within 24 business hours
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● Important Note
These Terms of Service are intended to establish clear legal rights and responsibilities between Astraa and its customers while preserving all protections available under applicable Indian law.