Shipping policy
POLICY 4 — SHIPPING POLICY
Effective Date: 12 May 2026
Business: Astraa | www.astraa.shop
Compliant with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian consumer laws.
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● Order Processing Time
All orders are processed on business days (Monday to Saturday, excluding public holidays).
• Orders placed before 2:00 PM IST are typically processed and dispatched the same business day.
• Orders placed after 2:00 PM IST, or on Sundays and public holidays, are processed on the next business day.
• During high-demand periods, sales events, or festivals, processing times may be extended.
• Once your order is dispatched, you will receive a shipping confirmation email containing tracking details.
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● Shipping Coverage
Astraa currently ships only within India.
• We do not offer international shipping at this time.
• Orders can be delivered only to serviceable pin codes within India.
• If your location is not serviceable by our courier partners, we may cancel the order and issue a full refund.
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● Domestic Shipping Within India
We deliver to most locations across India through trusted courier partners.
Standard Delivery:
• Estimated delivery time: 3 to 7 business days after dispatch.
• Shipping charges: As displayed at checkout.
Express Delivery (where available):
• Estimated delivery time: 1 to 3 business days after dispatch.
• Additional charges may apply and will be displayed at checkout.
Free Shipping:
• Free shipping may be offered on eligible orders as part of promotions or minimum order value thresholds announced on the website.
Delivery timelines are estimates only and are not guaranteed. Remote or non-serviceable locations may require additional time.
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● Order Tracking
Tracking information will be sent to your registered email address or phone number once your order has been shipped.
Tracking updates are provided by third-party courier partners and may take up to 24 hours to appear after dispatch.
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● Delivery Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, phone number, and email address.
We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated shipping information.
Address modifications can only be accommodated before dispatch.
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● Failed Delivery and Returned Shipments
If an order is returned to us due to:
• Incorrect or incomplete address
• Repeated failed delivery attempts
• Refusal to accept delivery
• Customer unavailability
We may:
• Re-ship the order after payment of additional shipping charges; or
• Cancel the order and issue a refund after deducting original shipping costs, return shipping costs, Cash on Delivery charges, and other non-recoverable fees, where permitted by law.
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● Damaged, Lost, or Missing Shipments
If your package arrives damaged, incomplete, or appears tampered with:
• Contact us within 48 hours of delivery.
• Include your order number and clear photos or videos of the product and packaging.
If a shipment is confirmed lost in transit by the courier, we will provide an appropriate remedy, which may include a replacement, store credit, or refund, subject to investigation and applicable law.
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● Risk of Loss and Transfer of Title
Ownership and risk of loss generally transfer to the customer upon confirmed delivery to the shipping address provided, subject to applicable law and verified courier records.
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● Shipping Partners
We may use reputable logistics providers including, but not limited to:
• Delhivery
• Blue Dart
• DTDC
• India Post
• Shiprocket network partners
The courier assigned to your order is selected based on destination, serviceability, package characteristics, and operational considerations.
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● Delays Beyond Our Control
We are not liable for shipping delays caused by events beyond our reasonable control, including but not limited to:
• Natural disasters
• Severe weather
• Public holidays
• Government restrictions
• Strikes
• Transportation disruptions
• Pandemics
• Cyber incidents
• Courier operational issues
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● Customer Rights Under Indian Law
Nothing in this Shipping Policy limits any rights available to customers under applicable Indian consumer protection laws.
If we are unable to fulfill your order within a reasonable period and no suitable alternative arrangement is accepted, you may be entitled to cancel the order and receive an appropriate refund in accordance with applicable law.
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● Contact Information
Email: michalbusiness707@gmail.com
Website: www.astraa.shop
Subject Line: SHIPPING – [Your Order Number]
Customer Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
Typical Response Time: Within 24 business hours
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● Important Note
This Shipping Policy applies exclusively to orders delivered within India. It should be read together with our Terms of Service, Refund & Returns Policy, Privacy Policy, and Legal Notice.