Contact information
POLICY 6 — CONTACT INFORMATION
Effective Date: 12 May 2026
Business: Astraa | www.astraa.shop
This Contact Information Policy is provided in accordance with applicable Indian consumer protection and e-commerce regulations to ensure that customers can easily reach us for support, returns, refunds, privacy requests, legal notices, and general enquiries.
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● Business Details
Business Name: Astraa
Website: www.astraa.shop
Country: India
Currency: INR
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● Customer Support Contact
Primary Email Address: michalbusiness707@gmail.com
For faster assistance, please use the following email subject lines:
• ORDER – [Your Order Number]
• SHIPPING – [Your Order Number]
• RETURN – [Your Order Number]
• REFUND – [Your Order Number]
• WARRANTY – [Your Order Number]
• PRIVACY – [Your Query]
• LEGAL – [Your Query]
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● Customer Support Hours
Monday to Saturday
10:00 AM to 6:00 PM IST
Closed on Sundays and Indian public holidays.
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● Expected Response Time
• General enquiries: Within 24 business hours
• Returns and refund requests: Within 24 business hours
• Privacy requests: Within 30 days, where required by law
• Legal notices and complaints: Within a commercially reasonable period
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● Information to Include in Your Message
To help us assist you efficiently, please include:
• Full Name
• Order Number (if applicable)
• Registered Email Address or Phone Number
• Detailed Description of Your Issue
• Photos or Videos (if reporting damaged or defective items)
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● Official Communication Channels
Only communications sent from or to the following address are considered official customer support communications:
Email: michalbusiness707@gmail.com
We are not responsible for communications sent to unofficial email addresses, social media accounts, or third-party messaging platforms unless expressly authorized by us.
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● Legal and Grievance Notices
All legal notices, complaints, privacy requests, and grievance communications should be sent to:
Email: michalbusiness707@gmail.com
Subject Line: LEGAL – [Your Query]
Please include your full name, contact details, and a detailed explanation of the matter.
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● Important Notice
Astraa is committed to providing prompt, fair, and professional customer support in accordance with applicable Indian consumer protection laws and e-commerce regulations.